Customer & Emergency managment

Definition

Coordinate telecommunications support and resources for emergency response and promote a customer-centric culture by prioritising strong customer relationships and making meaningful contributions to the community.

Lead the core TELCOFA function and external engagements with the emergency management community, along with other external engagements with the Ministerial Office and our customers.

Champion customer and stakeholder needs through our customer account management, customer experience design, product lifecycle management, stakeholder engagement and communications functions

The following list gives a description of the context of the *11179-6* status levels for *Customer & Emergency managment.*
State	Definition	Visibility	Locked
Not Progressed	-	Workgroup	Unlocked
Incomplete	-	Workgroup	Unlocked
Candidate	-	Workgroup	Locked
Recorded	-	Public	Locked
Qualified	-	Public	Locked
Standard	-	Public	Locked
Preferred Standard	-	Public	Locked
Superseded	-	Public	Locked
Retired	-	Public	Locked

Visibility legend

The below table gives more information on who can view registrations statuses, and registered items when registered based on the above settings.

	Visibility settings	Users who can view registration statuses and items
Less visible, fewer users	Registration Authority Only	Only registrars and managers in this Registration Authority can see metadata registered with this visibility level. This is a more restrictive level of visibility that overrides the default visibility behavior.
	Workgroup	Members of Workgroups that metadata items belong to can see registration status information at this level.
	Steward Organisation	Members of the Stewardship Organisation (NSW Telco Authority) that this Registration Authority belongs to is in can view registration information, and can see metadata registered with these statuses.
	Authenticated users	All authenticated users in the Registry can see items registered with this visibility level.
More visible, more users	Public	Anyone who can view the registry can see items registered with a status with this visibility level. Users do not log in to see this information.

Locked legend Locked: When an item is registered as a locked item:

Stewards of the workgroup the item is in can edit the item.
Stewards of the steward organisation the item is in can edit the item.
Admins and superusers can edit it.

Unlocked: all items registered with a status that is unlocked can be edited by users that have permission to edit the item.

Definition:

Definition