Definition
The outcome of a contact (concern report), as represented by a label
Components
Data Element (this item)
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Data Element ConceptService Event: Contact Outcome
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Object ClassService Event
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PropertyContact Outcome
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Value DomainContact Outcome Label X(100)
Representation
This representation is based on the value domain for this data element, more information is available at " Contact Outcome Label X(100) ".| Data Type | ALPHANUMERICSTRING |
|---|---|
| Format | X(100) |
| Maximum character length | 100 |
| Value | Meaning | Start Date | End Date | |
|---|---|---|---|---|
| Permissible Values | Call Back | |||
| Carer Seminar Plan Req'd | ||||
| Contactor failed to call back | ||||
| Domestic Violence Line Support | ||||
| Follow up on previous report | ||||
| Frequent Absconder-close | ||||
| Frequent Absconder-Contact fwd | ||||
| Info forward to specific unit | ||||
| Info provided to Contactor | ||||
| Initial Assessmt Required | ||||
| Interstate Request to CSC | ||||
| Mandatory Reporter advice only | ||||
| MRG by CSC - refer to Helpline | ||||
| No ReContact: Engaged | ||||
| No ReContact: Message left | ||||
| No ReContact: No Answer | ||||
| No ReContact: Not There | ||||
| No ReContact:No Contact Detail | ||||
| Non Core Business | ||||
| Non ROSH | ||||
| Non ROSH - BF Potential | ||||
| Non ROSH - Contact Forward | ||||
| Non ROSH - Contact Only Close | ||||
| Non ROSH - further assessment | ||||
| Non ROSH - IA Required | ||||
| Non ROSH - Referral | ||||
| Non ROSH - referral to JRU | ||||
| Queue Managed Contact Helpline | ||||
| ROSH | ||||
| ROSH - IA Required | ||||
| ROSH - referral to JRU |
Comments
Note: A client can only have a 'Not/stated/Inadequately described' value for this data item if they have reported experiencing a disability. A client recorded as 'No disability' cannot be recorded as 'Not stated/Inadequately described'. This reflects how data is uploaded into the Data Exchange system.
- If the service provider is using the Data Exchange web portal as a direct user interface to record client details, they can only be prompted to select a disability category (including 'Not stated/Inadequately described') after they have selected a check box confirming that the client does have a disability.
- For system-to-system and bulk-upload-XML uploads, the Data Exchange system will prevent any records from updating if a service provider tries to record 'Not stated/Inadequately' when a client does not report experiencing a disability at the same time.
See page 19 of the Data Exchange Protocols for further detail.